WhatApp: Frequently Asked Questions About Your Eiffel Tower Tickets
Is the ticket for entering the Eiffel Tower included in my purchase?
Eiffel Tower tickets are included in our various tours.
What should I do if I have a reservation with a GUIDED TOUR?
Your ticket information will include instructions with the meeting point and time for the guided tour. Be sure to arrive early to enjoy your visit without any issues.
What should I do if I have a reservation with a GUIDED TOUR?
You will receive the information via email. When you book our tours, you first receive a purchase confirmation email. Later, you receive a second email inviting you to access the private area where you can find your tickets and, if selected, the audio guide.
What should I do if I booked tickets with an AUDIO GUIDE?
If your reservation includes an audio guide, follow the instructions in the confirmation email to download or pick it up at the designated location during your visit. When you book one of our tours, you receive two emails: the first confirms the purchase, and the second provides a link to access a private area where you can download your tickets and audio guide, if selected.
What documentation is required to access the monument?
Eiffel Tower tickets are personalized, so you must present a physical, original ID (or equivalent document) or passport at the entrance. This is mandatory; otherwise, access to the monument will not be granted.
Can I present my tickets in digital format?
You can present your ticket in digital format on your mobile phone, as long as the QR code is legible. Be cautious if your screen is damaged. If you prefer a physical ticket, it must be printed on A4 paper in good quality and double-sided.
Do children need tickets?
All visitors, including minors, require a personalized ticket to access the Eiffel Tower. The monument offers reduced prices based on age groups:
- Children under 4 years old: Free entry.
- Children aged 4-11: Significantly reduced price.
- Youth aged 12-24: Reduced price.
- Adults aged 25 and above: Standard price.
In all cases, tickets ARE personalized, regardless of their price.
- Children under 4 years old: Free entry.
- Children aged 4-11: Significantly reduced price.
- Youth aged 12-24: Reduced price.
- Adults aged 25 and above: Standard price.
In all cases, tickets ARE personalized, regardless of their price.
Can I change or cancel my tickets?
Reservations cannot be modified after purchase. Ensure the name, date, and time are correct when booking. Tickets cannot be changed or canceled, and no refunds are provided. This policy is explicitly stated during the purchase process and must be accepted to complete the booking.
Can I eat inside the monument?
No, food is not allowed, but there are restaurants and buffets inside the Eiffel Tower where you can purchase meals.